Returns & Refunds

We want you to be confident when ordering from CNA Fabrication. If you have a question about a product, fitment, lead time, or whether a part is right for your build, please contact us before placing your order.

Because many CNA Fabrication products are built in small batches, made to order, or designed for custom off-road applications, return eligibility may vary depending on the product.

Return Window

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be:

Unused
Uninstalled
Unmodified
In the same condition you received it
In its original packaging when possible
Accompanied by proof of purchase

Items that have been welded, painted, powder coated, drilled, cut, modified, installed, or damaged after delivery are not eligible for return.

How to Start a Return

To request a return, contact us at:

grant@cnafabrication.com

Please include:

Your order number
Product name
Reason for the return
Photos of the item and packaging, if applicable

Returns must be approved before being shipped back. Items sent back without prior approval may not be accepted.

If your return is approved, we will provide instructions on where and how to send the item.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving the wrong item or a defective product.

Original shipping charges are non-refundable unless the return is due to our mistake.

Large, heavy, or oversized items may require special packaging or freight arrangements for return shipping. Return shipping costs for these items can be significant, so please contact us before ordering if you have any concerns about fitment or compatibility.

Built-to-Order, Custom, and Special-Order Products

Some products are built specifically for an order or produced in limited batches.

Built-to-order, custom, modified, or special-order products may not be eligible for return or cancellation once production has started.

This may include, but is not limited to:

Frames and chassis components
Bumpers
Armor
Suspension components
Custom or modified parts
Special-order products
Products made to customer-provided specifications

If you are unsure whether a product falls into this category, please contact us before ordering.

Cancellations

If you need to cancel an order, contact us as soon as possible.

Orders may be canceled if production, packaging, or shipping has not started. Once an order has entered production or has shipped, cancellation may not be possible.

For built-to-order or custom products, cancellations may be subject to material, labor, transaction, or processing costs already incurred.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, contact us immediately at grant@cnafabrication.com so we can review the issue and make it right.

Please include:

Your order number
Photos of the packaging
Photos of the damaged or incorrect item
A description of the issue

Do not discard the packaging until the issue has been resolved. Shipping carriers may require packaging photos or inspection for damage claims.

Raw Steel and Surface Finish

Many CNA Fabrication products are shipped as raw steel unless otherwise stated.

Raw steel parts may have normal marks from manufacturing, handling, cutting, bending, welding, or shipping. Minor surface rust, mill scale, scratches, discoloration, or handling marks may be present and are not considered defects unless they affect the function of the part.

We recommend cleaning, prepping, and finishing raw steel parts before final installation.

Refunds

Once we receive and inspect your approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow time for your bank or credit card company to process and post the refund after it has been issued.

Exchanges

The fastest way to exchange an item is to request a return for the original item and place a new order for the replacement item once the return is approved.

For fitment-related questions, please contact us before ordering so we can help make sure you are purchasing the correct part.

Non-Returnable Items

The following items are not eligible for return:

Used, installed, welded, painted, powder coated, drilled, cut, or modified parts
Custom or special-order products
Built-to-order products after production has started
Sale or clearance items
Gift cards
Items damaged after delivery
Items returned without prior approval

Questions

If you have questions about returns, refunds, cancellations, fitment, or product compatibility, contact us before ordering.